Refund policy
Return & Refund Policy
At Cahawba Grove Co., we want you and your pets to love every purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of delivery for unused items in their original condition and packaging.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be returned with original packaging
- Return request must be submitted within 30 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom products
- Pet treats, food, supplements, or consumable items
- Opened grooming or hygiene products
- Items marked as final sale
- Products damaged through misuse or normal wear
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Photos of the item and packaging
We’ll work quickly to provide a replacement, refund, or other resolution.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was received
- The product is defective
Refunds
Once your return is received and inspected, we’ll notify you of approval.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or card provider.
Order Cancellations
Orders may be canceled before they are processed by our fulfillment partners. Once an order has entered fulfillment, we may be unable to cancel it.
Contact Us
Questions about a return?
Email us at:info@cahawbagroveco.com